Whistleblowing & Ethics Reporting

Submit a report securely using Equicom Savings Bank's Whistleblowing System — an independent reporting channel for concerns like fraud, harassment, or policy violations.

Secure & Encrypted
Anonymous Option
Attach Evidence
Two-way Tracking

Data Subject Rights
Data subjects may exercise their rights to be informed, access, correct, object, request erasure or blocking, data portability, and damages, or lodge a complaint with the National Privacy Commission.

Vendor & Processing Roles
The platform provider acts as a Personal Information Processor strictly under EqB's documented instructions. EqB retains exclusive ownership of all master and transaction data. The provider is bound by confidentiality, cannot engage sub-processors without EqB consent, and is subject to BSP and audit inspection.

Data Retention
Personal data is retained during active investigation and for five (5) years post-resolution to satisfy BSP and statutory record-keeping mandates, after which it is securely destroyed or anonymized.

Whistleblower Protection
EqB guarantees strict confidentiality of the reporter's identity and protects good-faith whistleblowers against retaliation, discrimination, or adverse employment actions.

Contact Us

Call us 24 hours a day, 7 days a week on (632) 8241-5952 and (632) 8241-6711. You can also reach us via email at customerservice@equicomsavings.com.ph.

Corporate Office
6/F ODC International Plaza, 219 Salcedo Street,
Legaspi Village, Makati City 1229, Philippines

Trunkline Number
(632) 8828-EQUI (3784)

Lines are open 8:30 a.m. to 5:30 p.m. Monday to Friday

Properties for Sale
Landline: (632) 8828-3784 locals 224 and 225
Mobile: 0920-9496496 (Smart)

Equicom Savings Bank (EqB) is committed to providing our customers with excellent products and services. At EqB, we value your comments, suggestions, and feedback, and we would be glad to hear it from you. Letting us know helps us to improve our service for all our customers.

You may also reach us via:

Email: You can email us at customerservice@equicomsavings.com.ph.

Visit: If you prefer to talk to our Bank employees in person, please come and see us at any of our branches.

Call: You can call anytime our Equicom 24/7 Customer Service Number at (632) 8241-5952, (632) 8241-6711, or Domestic Toll-Free 1-800-10-EQUICOM (3784266).

Note: Please include as much detail as possible on the Feedback Form. We may get in touch with you for additional information regarding your concern.