A simple text from Equicom Savings Bank (EqB) can protect you from online fraudulent transactions. Here’s how to turn on/off your Equicom Savings Bank Card online transaction feature:
| Via Phone Call | Via SMS |
|---|---|
|
Step 1 Call the Equicom 24/7 Customer Service at (632) 8241~5952, (632) 8241-6711, or DTF 1-800-10-EQUICOM (3784266) |
Step 1 Text* ECOM 0N <Card Last Six Digits> to 09178803784 |
|
Step 2 Undergo positive identification (PID) |
Step 2 Wait for EqB’s text confirmation. |
|
Step 3 Update mobile number, whenever applicable. Wait for EqB’s confirmation. |
Step 3 Perform online transaction.** |
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Step 4 Perform online transaction.** |
Step 4 To turn off your card online transaction feature, text* ECOM OFF to 09178803784 |
*Note: Mobile charges may apply.
** Online transaction feature will automatically turn off once online transaction is approved. Should the customer need to preform another online transaction repeat Step 1.
To take advantage of this facility, please ensure that your mobile number is updated. To update, please call the Equicom 24/7 Customer Service at (632) 8241-5952, (632) 8241-6711, or DTF 1-800-10-EQUICOM (3784266).
While overseas, please ensure your roaming service is active to receive important text alerts from EqB.
This change is essential for us to continuously provide you with the best service possible. We are glad to serve your banking needs and thank you for your continuous patronage.
Equicom Savings Bank is regulated by the Bangko Sentral ng Pilipinas (BSP) with contact number (632) 8708-7087 and email address consumeraffairs@bsp.gov.ph.
